Terms of Service
1) Account Setup
We will setup your account after we have received payment and we and/or our payment
partner(s) have screened the order(s) incase of fraud. It is your responsibility to
provide us with an email address which is not @ the domain(s) you are signing up under.
2) Content
All services provided by us may only be used for lawful purposes. This includes, but
not limited to: copyrighted material, material we judge to be threatening or obscene,
pornography.
Examples of unacceptable material:
IRC Bots
Warez Sites
Pirated Software
Hate sites
Hack programs and archives
Pornography
3) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing,
and spam. "Safe lists" and "double optin" will be treated as spam. Any
user who sends out spam will have their account terminated without notice.
We reserve the right to require changes or disable as necessary any web site, account,
database, or other component that does not comply with this policy, at its sole
discretion. We also reserve the right to make any such modifications in an emergency at
our sole discretion.
4) SMTP and Sending Limits.
Email send limit for shared web hosting - no more than 150 relays (recipients) per day.
SMTP restriction expiry method - the restriction is automatically lifted 24 hours after the email send limit was reached.
SMTP limits - outgoing messages sent via Vancouver Web Hosting can not exceed 20Mb per email (including attachments).
5) Payment Information
You agree to supply appropriate payment for the services received from us, in advance
of the time period during which such services are provided or withing 30 days of invoice
date. You agree that until and unless you notify VancouverWebHosting.com of your desire to
cancel any or all services received, those services will be billed on a recurring basis.
We reserve the right to change the yearly payment amount and any other charges at
anytime.
6) Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data
residing on your account. You agree to take full responsibility for files and data
transferred and to maintain all appropriate backup of files and data stored on our
servers.
7) Cancellation and Refunds
We reserve the right to cancel the account at any time.
Customers may cancel at any time. We give you an unconditional 30 day money back
guarantee on our hosting plans. Refund requests after 30 days will be refunded on a
prorated basis of any unused time.
Only first-time accounts are eligible for a refund. For example, if you've had an
account with us before, cancelled and signed up again, you will not be eligible for a
refund or if you have opened a second account with us.
8) Resource Usage
Users may not initiate the following:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous
activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP,
etc.
b) Run any type of interactive real-time chat applications that require server
resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the
server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc.
9) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the
hosting package you purchase. Should your account pass the allocated amount we reserve the
right to suspend the account until the start of the next allocation, suspend the account
until more bandwidth is purchased at an additional fee, suspend the account until you
upgrade to a higher level of package, terminate the account and/or charge you an
additional fee for the overages. Unused transfer in one month cannot be carried over to
the next month.
10) Money Back Guarantee
We have a 30 day money-back guarantee on all our hosting plans.
Domain Name purchases are non-refundable.
11) Price Change
We reserve the right to change prices listed on our site, and the right to increase the
amount of resources given to plans at any time. In such situations, you will be notified
first.
12) Indemnification
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and
all demands, liabilities, losses, costs and claims, including reasonable attorney's fees
asserted against us, its agents, its customers, officers and employees, that may arise or
result from any service provided or performed or agreed to be performed or any product
sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify
and hold harmless any liabilities arising out of; (1) any injury to person or property
caused by any products sold or otherwise distributed in connection with us; (2) any
material supplied by customer infringing or allegedly infringing on the proprietary rights
of a third party; (3) copyright infringement and (4) any defective products sold to
customers from VancouverWebHosting.com's server.
13) Disclaimer
We will not be responsible for any damages your business may suffer. We make no
warranties of any kind, expressed or implied for services we provide. We disclaims any
warranty or merchantability or fitness for a particular purpose. This includes loss of
data resulting from delays, no deliveries, wrong delivery, and any and all service
interruptions caused by us and our employees.
14) Changes to these Terms and Conditions
We reserve the right to revise these policies at any time without notice. |
